Cancelation & Return Policy
At Glowvia Art, you may cancel your order if and not framed (applicable if the framing was chosen). You need to email us at email@example.com or call us on 9899688447 for cancellations request.
- No money will be refunded if you had placed a COD order that has not been paid for
- The full amount will be refunded to the same Debit or Credit card/Net banking account in case of prepaid order.
- We are extremely sorry that we can’t process cancellation demand for paintings that are framed and request for cancellation raised later.
- A cancellation request is not accepted if framed after 24 hours.
- DOES NOT offer refunds on any regular or custom wallpapers shipped to its customers
- 1. If the product of your choice is already delivered and customized according to your requirements like the size or color, then In this scenario your product is not eligible for return policy.
- 2. If your painting is already framed according to your requirement then your painting is not eligible for return policy.
Glowvia Art makes great efforts to print and customize the wallpapers as per the specific requirements. Although there are certain circumstances that may lead you to return the product.
You may return the product in case of incorrect specification in terms of design or size provided by you, or in case of tampered or damaged order packaging at the time of receipt.
In case of an incorrect order, you need to inform us about the discrepancy by sending an email within 24 hours of order receipt. Email us a photo-proof of your order. You also need to send us back the order in its original shipping package within 5 working days.
In case of tampered packaging or if the package is open, or damaged then you are strongly requested not to accept the order. You should ask the courier to take back the order and inform us immediately about the damaged or tampered packaging by sending us an email so that corrective action can be taken at the earliest.
Remember, if you want to return your incorrect or damaged product, you will need to bear the applicable handling and shipping costs involved in the whole process. For any other query regarding our return policy, you can call us or send an email.